Most of us have used them. Join.me, GoToAssist, Teamviewer, Logmein. I’ve used them all (well, most of them) and I can tell you picking the right one to use makes all the difference in the world.
I use them everyday to help my clients and also just to help people. It’s what I like to do. (Help people) and it pays the rent (and child support)..
So here’s the skinny on the whole deal. I always have dual internet connections (one for primary and one for backup). I have an insane amount of bandwidth compared to the average user. My primary is 50/10 and my backup is 5/2 so I’d say I have plenty of bandwidth on my side. (and the connections in between)
The problem is always the other side. I find myself in the painful situation of having to deal with customers who are on wireless (4g) or whatever they call it. It’s slow, very high-latency and picking the right technology to take over their desktop is important.
It’s the difference between a 1 hour session and a 10 hour session. In some cases, it’s just unusable at any point. This is where the pain comes in.
So here’s my review and what I’ve figured out in the long term:
1. Logmein.com – works well overall with most high-bandwidth connections, but it has a tendency to freeze up every once in a while. Definitely not a good fit for international sessions.
2. GoToAssist: I used to use it exclusively, it did a great job, but it turns out that the pricing is just too ridiculous for my taste. There are better products to be had for less (free).
3. Join.me: A quick and easy way to get to a customer, but it’s not exactly fast or responsive. Very much like VNC. It’s good for presentations though.
4. VNC: While free, it’s still just a bit slow and horrible for long sessions.
5. Window Remote Desktop: My favorite, but it’s too high bandwidth and isn’t good for high-latency sessions.
6. Teamviewer: I never used to like it, but after being forced to use it a couple of hundred times, I’m impressed. The executable doesn’t need to be installed. You can run it from the download. It’s fast and works VERY well over high-latency long haul connections. It’s also free for personal use.
So, how would I rate the bunch? I’ve changed my personal preference to Teamviewer. It just works and I love the features on it. Windows Remote Desktop (RDP) definitely comes in second.
The rest, I’ve just stopped bothering with. They don’t seem to make the cut from someone who uses these technologies every day.
Keep in mind that it’s not for everyone. Everybody prefers something different, but I can tell you that if you are stuck on one technology, explore the others. You just might find something you’ll love.
So for me, Kudos to Teamviewer!
One of these days, I’ll get around to writing something that will be great for me, (and hopefully the rest of you). Cheers!